Help! CopyStorm/Director is starting multiple CopyStorm jobs at the same time!

If you’ve seen the following behavior with CopyStorm/Director:

Screenshot: Duplicate CopyStorm jobs in CopyStorm/Director

Please review your Windows Task Scheduler configuration for CopyStormJobRunner.bat. Ensure that:

• Exactly one Task is configured to launch CopyStormJobRunner.bat
• In the Settings of the Task Declaration
  • “If the task is already running, then the following rule applies:” is set to “Do not start a new instance“

The following screenshots provide an example configuration that will run the CopyStormJobRunner.bat script every 10 minutes, starting at 20:00, every day.

Screenshot: CopyStormJobRunner Triggers Example

Screenshot: CopyStormJobRunner Settings Example

If you’ve ensured that the Windows Task declaration is configured correctly, and you’re still seeing CopyStorm/Director launch multiple jobs at the same time, please review the History for the Task. 

In practice, we’ve seen Windows Task Scheduler run a task multiple times at the configured trigger time – even with the “Do not start a new instance” task rule applied. 

Your History tab may look something like this:

Screenshot: CopyStormJobRunner History Example

In the screenshot above, you can see multiple Action Started Task Categories at the 04:00:04 timestamp – meaning that multiple instances of CopyStormJobRunner.bat are running concurrently. 

This is a known bug in certain versions of Windows Server.

1. Disable the current CopyStormJobRunner Windows Task.
2. Create a new CopyStormJobRunner Task with the same configuration as the previous Task.
3. Monitor the History for the newly created task – ensure that you see exactly one Action Started Task Category at the expected execution time.

Please contact support@capstorm.com immediately if you notice further issues after following these steps.