Knowledge Recovery

This section explains the best practices for recovering and restoring Salesforce Knowledge base using CapStorm/Restore. Because Knowledge is a uniquely complex object with strict rules, these articles provide a detailed look at CapStorm’s specialized restore process.

Related Articles

• The Knowledge Article Restore Lifecycle — an overview of the three-phase process (Draft, Online, Archive) that CapStorm follows to safely restore Knowledge articles, including important considerations to know before starting.

• How CapStorm Handles Master Language and Translations — an explanation of the specific rules and automated processes CapStorm uses to correctly restore a multilingual Knowledge base, ensuring master articles and their translations are handled in the proper order.

• Advanced Knowledge Parameters — a guide to the advanced settings available for Knowledge recovery, explaining what options like “One Version Per Push” do and the best-practice scenarios for using them.